Shipping policy

DELIVERY

Vintage Homewares

For smaller items, that can be packaged and postage without too much risk of damage, we a variety of postal services including Royal Mail, Parcelforce, Hermes and DHL. There are various prices for parcels, based on both weight and size, and the amount of time/packaging required. This will be displayed when you add your item to your basket, but will also be mentioned in the product listing. We aim to post all items within 3 working days of ordering. If an item arrives damaged, please let us know within 48 hours. You may be asked to send photographs of the damage so that we can place a claim our end with the postage handler.

Standard Delivery (3-6 Working Days) - £4.20

Express Delivery (2-4 Working Days) - £6.20

 

Furniture - specialist courier delivery.

We use a network of trusted couriers to deliver our furniture items throughout the Mainland UK. 

A flat rate of £85 is applied for all Mainland UK deliveries - however if you are located in Scotland, North Wales, Devon, Cornwall or a remote/coastal area, then there may be an extra surcharge - this is to take into account the extra mileage/time required to deliver to these areas. Please contact us prior to ordering if you would like a quotation.

Once you have purchased an item either we will be in touch within the next 3 working days (via email or text message) to arrange delivery. The estimated delivery time is 7-14 working days. You will be provided with a delivery date the day before and typically a 3 hour window to help you plan your day accordingly. Please note that deliveries are usually carried out by a single driver, so assistance may be required for large items. Orders are delivered 6 days a week (Mon-Sat) and at various times of the day, depending on where you are located on the driver’s planned route, so some flexibility is needed please. If you do have any special requirements i.e. a specific delivery date, if you need a two-person delivery, or help upstairs to another floor, then please contact us ASAP so that we can make special arrangements for you (please note there may be a surcharge).

Please note: It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Items cannot be returned because they do not fit.

Collection

If you would prefer you can collect your order from our workshop in Ross-on-Wye, Herefordshire. You can also arrange your own courier. Please select the collection option in shipping and email us to arrange, estliving@gmail.com

International delivery

We do NOT currently provide international delivery, however, if you wish to arrange your own courier to do this please get in touch to discuss.