Refund policy

Returns

You are responsible for the return cost of your order. Please use an insured and tracked service as it is your responsibility the item is returned undamaged. 

You can always contact us for any return questions at estliving@gmail.com.

Vintage Homewares

We want you to be 100% happy with your purchase and will fully refund (or exchange if possible) any Homewares item. Please inform us within 48 hours of taking delivery that you wish to return an item, by email: estliving@gmail.com and we will provide you with return information. Your item must then be returned to us within 14 days - please note that the buyer will be responsible for paying for shipping costs for returning any purchase. Shipping costs are non-refundable. Once returned to us we will refund the item, less any shipping/delivery charges (unless the goods are faulty or incorrect) within 7 working days. We cannot be held responsible for any returned items that are lost in transit, so please ensure that you obtain a proof of postage, and use a delivery service that provides an online tracking service and signature upon delivery.

Vintage Furniture / Custom Orders

For vintage, ‘upcycled’ or bespoke items we can ONLY offer a refund if your item is not as described or (in the unlikely event) damaged upon delivery. To process a refund we must be notified within 24 hours of delivery by email: estliving@gmail.com, we will then liaise with you directly to arrange the return and refund of the item.

Please note:

- It is the responsibility of each customer to ensure that the item ordered will fit through all access points and into the space intended. Sorry, but items cannot be returned because they do not fit.

- It is also the responsibility of each customer to ensure delivery details are correct and you are there to receive the item when delivered. If the order is returned to us by the courier due to failed delivery attempts, delivery costs will not be refunded. 

Damages and issues 

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damage reported after the day of delivery will not be included in our evaluation. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at estliving@gmail.com.